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Miranda & Serra, SA

Privacy policy

We care about you and the privacy of your personal data. For us, it is essential and necessary to provide a service to our customers and partners that is as secure and confidential as possible, safeguarding the privacy of their communications and personal data. This privacy policy sets out the ways in which we collect, process and use personal data and the security safeguards adopted in this processing for both the services and products we provide.

Access to Personal Data

This privacy policy aims to demonstrate our commitment and respect for the rules of privacy and protection of personal data of customers and partners and subscribers of our website.
In other words, by subscribing to a service or product of our company you are giving your consent to the processing of such data exclusively by Miranda & Serra, whether by means of our website or by e-mail. This implies the introduction into the system of the client's personal data, personal identification data, as well as aspects relating to their needs, special circumstances or other data, which will be used only for the analysis of specific data that make up the customer request, as well as to provide information on products and services.

Under no circumstances will information on philosophical or political convictions, party or trade union membership, religious faith, private life and racial or ethnic origin be requested, as well as private data relating to health and sex life, including genetic data.

The Processing of Personal Data is carried out in strict compliance with personal data protection legislation all under the provisions of the General Data Protection Regulation (EU)2016/679 and/or any legislation that regulates, adds to or replaces said legislation, hereinafter referred to as the RGPD.

Any personal data that, in the use of this system, clients or partners may disclose shall be understood as obtained, processed and transmitted, with their consent, under strict compliance with the RGPD.

Miranda & Serra hereby states and warrants that it has implemented, is equipped with and will continue to implement the technical and organizational security measures required to ensure the security of the personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access, taking into account the current state of technology, the nature of the data stored and minimizing the risks to which they are exposed.

Miranda & Serra guarantees its clients and partners the exercise of their legal rights of access, rectification or elimination. Should the client or partner wish to exercise such rights granted by the RGPD, please send an email to RGPD@mirandaeserra.pt.

Data Collection

Miranda & Serra collects from its clients and partners some personal data such as: email address, first and last name, address and VAT number. This collection is made through the website or directly by the company's salespeople.

The collection of your data is always made with prior consent clearly indicating the purpose for which they are intended. The data collected is adequate, relevant and not excessive in relation to the scope, purpose and Products and services specified, explicit and legitimate by Miranda & Serra.

Processing of Personal Data

Miranda & Serra is responsible for processing the personal data of its clients and/or potential clients who fill in their details.

The personal information collected is incorporated into Miranda & Serra's computer application. Access to information on file by Miranda & Serra employees is only possible with the insertion of unique access passwords and the registration is documented. Changes to existing data in the archives are possible and a record of the date and user code responsible for the change is kept.

Personal Data is processed with the degree of protection required by law to ensure its security and prevent alteration, loss, processing or unauthorised access, with the user being aware and accepting that Internet security measures are not unassailable.

Miranda & Serra is equipped with technical infrastructures of peripheral control, namely anti-virus, network firewalls, encryption systems, private circuits and VPN's that respect the security requirements.

Miranda & Serra, when accessing any personal data, is committed to:

Process them in accordance with the applicable data protection requirements, through legally required security measures of a technical and organizational nature, which guarantee their security, thus preventing their alteration, loss, treatment or unauthorized access, in accordance with the state of technology at each moment, the nature of the data and the possible risks to which they are exposed;

Use or apply the data exclusively for the purposes duly consented to;

Ensure that the data is handled only by those employees whose intervention is necessary for the provision of the service, who are bound by the duty of secrecy and confidentiality. If there is the possibility of the information being revealed to third parties, these shall be obliged to keep it confidential in accordance with the provisions of this document.

Purpose and Legal Basis for Data Processing

You are free to browse the Miranda & Serra website without providing any personal data.

The purpose of data processing for registered newsletter / newsletter subscribers is solely to send their enquiries to be answered, newsletters, information and promotions as well as the latest news on Miranda & Serra's activities.

In the above case, the data is always processed by Miranda & Serra.
Your data will never be disclosed to third parties for any purpose.
The processing of subscriber data is only carried out with their clear, free and informed consent, through a proactive action aimed at said consent.

Responsible for Personal Data Processing

Miranda & Serra is responsible for the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, comparison or interconnection, limitation, erasure or destruction of the Personal Data of its users, clients or potential clients.
Period of data conservation

The data of customers and partners are only kept for the time necessary to fulfil the purposes for which they are intended.
The client may request, at any time, to modify or withdraw its consent with effect for the future.

Access, rectification or opposition to data processing

The Customer may exercise their rights of access, rectification, cancellation and opposition with regard to their personal data. The exercise of these rights must be carried out by post to the company's address or by email to RGPD@mirandaeserra.pt.

Changes to Privacy Policy

Miranda & Serra reserves the right, at any time, to update or revise the privacy policy herein to adjust to possible legislative changes and other restrictions.

The current privacy policy (as amended from time to time) may be viewed at any time here.

Acceptance of the Privacy Policy

It is understood that the customer accepts the terms of this privacy policy when providing their data in any of the possible ways of contacting our company. it is assumed that you authorize the automated processing and use of data in accordance with the privacy policy described here.



Equipments, parts and/or accessories orders must be made in writing or directly in our website/APP.


All the descriptions, illustrations, drawings and technical services in this catalog are approximate data, used only to illustrate in general the described equipment, unless otherwise stated.


Miranda & Serra, S.A. reserves the right to request an advance on the value of the equipment in considered special situations.

Will not be accepted cancellations of orders for equipment that are not part of the range of products in stock and/or which order confirmation has been approved by the client.


The Goods always travel at expense and risk of the customer, wherefore when discharging at your warehouse and before signing the transport document, you should verify the packaging and in case of anomalies or questions, you must draw up the transport document (record this occurrence and/or suspicion on the carrier´s delivery note, stamp and sign). Send us a readable copy in order to start the process of complaint to the carrier.

Please be advised that without that document recorded none of the carriers accepts the claim of damage an/or injury endorsement.


All delivery dates are estimated and may be influenced by several factors. Miranda & Serra, S.A. will make every effort to respect the dates requested by your clients but cannot in any way be held responsible for any damages or losses that may directly result from possible delivery delays.


All the equipments marked by Miranda & Serra S.A has 1 year warranty from the date of purchase (except if otherwise agreed between Miranda & Serra and the customer).

The warranty applies to parts with manufacturing defects except electronic components and parts subject to normal wear and tear of equipment operation and do not include travel or manpower.

The customer must send a complaint to the Technical Department (apoioclientes@mirandaeserra.pt) with the complete identification of the equipment (brand, model, serial number, identification of the purchase document to Miranda & Serra S.A., date of sale/installation) accompanied by a report of the anomaly so that the Technical Department can assess and decide the procedure to be taken. This procedure is a mandatory condition for the evaluation of the claim under warranty.

The parts supplied in the event of a complaint under warranty shall be debited to the client, being later credited in the case of verified the applicability of warranty. The manpower as well as the costs of transport, packing and any other costs, will be borne by the customer.

This excludes from the scope of the warranty, the damage caused by incorrect use of the equipment, natural disasters or any other factors beyond the responsibility of Miranda & Serra S.A. in particular improper equipment installation or failure in water supply, electricity and/or gas.


Returns will only be accepted with the express authorisation of the Commercial Department, Technical Department or Administration.


Miranda & Serra, S.A. shall not be liable for any damages suffered by a third party, caused directly or indirectly by equipment provided, as a result of the use, or due to any malfunction.

10 - VAT and other fees or taxes

The prices listed in this catalog are subject to VAT and any other fees or taxes legally applicable and in force on the date of sale.